WHAT INFORMATION DOES LUV. COLLECT AND USE?
Our primary goal in collecting information is to provide our visitors with an easy, efficient, and customized online experience.
In order to better provide you with products and services, our Site collects the following types of information:
Cookies are pieces of data assigned by a web server that uniquely identify the browser on your PC. Websites typically use temporary cookies called "session" cookies to ensure that you are recognized when you move from page to page within one site and that any information you have entered is remembered. For example, if an e-commerce site did not use session cookies then items placed in a shopping basket would disappear by the time you reach the checkout. Websites also use "persistent" cookies to enable a website to remember you on subsequent visits, speeding up or enhancing your experience of services offered, and allowing us to better customize our services for you. Luv. attempts to install both persistent and session cookies when a user arrives at our Site. Users have the option to accept or disable cookies at any time through their browsers.
At times we employ clear GIFs (also known as pixel tags, single pixel GIFs, web beacons or action tags) for our benefit or the benefit of a third-party to help us or such third-party measure advertising effectiveness. Clear GIFs help us better manage content on our Site by informing us of what content is effective. These clear GIFs allow us to measure the usage of our Site by our visitors and the effectiveness of certain communications and marketing campaigns.
NON PERSONALLY IDENTIFIABLE INFORMATION
"Non Personally Identifiable Information" refers to information that does not identify a specific individual by itself or in combination with other information. We may gather certain demographic information about you such as age, date of birth, gender, as well as consumer purchasing and preference information based upon how you shop on and navigate our Site. This information may be compiled and analyzed on both a personal and an aggregated basis. This information may include the website’s Uniform Resource Locator ("URL") that you just came from, which URL you next go to, what browser you are using, and your Internet Protocol ("IP") address. We may use Non Personally Identifiable Information to analyze request usage patterns, and other customer behavior so that we may enhance our Site, products and services, and for our marketing purposes. We reserve the right to use and disclose Non Personally Identifiable Information to any third-party in our discretion.
PERSONALLY IDENTIFIABLE INFORMATION YOU PROVIDE US
"Personally Identifiable Information" refers to information that lets us know the specifics of who you are and can be used to identify, contact or locate you. Personally Identifiable Information is requested when you register with us, order a product or service, fill out surveys, correspond with us, or otherwise volunteer information. Personally Identifiable Information might include your name, mailing address, telephone number, mobile phone number, email address, and other contact information, including information associated with recipients of purchases you may make. We may also collect certain financial information, like your credit card number. With this information, we can fill your service and product orders and better provide you with personalized services. If you contact us by telephone, email or letter, we may keep a record of your contact information, correspondence or comments. If you report a problem with our Site, we may collect such information in a file specific to you. If you provide us feedback through our Site or by email, we may ask for your name and email address in order to send you a reply. If other users or third parties send us correspondence about your activities or purchases on our Site, or if you are the recipient of products sent by another customer, we may keep the information in a file specific to you. We may also use information to notify consumers about updates to our Site, to complete user initiated transactions, to trace false orders and to contact consumers directly, or through our third-party service partners, for marketing purposes. At various points on our websites, you have the option to join our email list and receive information about our products, services and offers. Also, if you provide us with your email address when you register online or update your account, log-in, place an order, make a customer service inquiry, opt-in to receive our emails, shop online, participate in a sweepstakes, contest, promotion or survey, you may automatically be added to our email list and receive marketing or promotional information from us.
If you are already receiving Luv. emails and no longer wish to receive such communications, please follow the "unsubscribe" instructions that appear in every e-mail, or modify your settings when you’re logged in under the ‘my account’ tab on the website. Once we have processed your request, we will not send you promotional emails with respect to products and/or services offered by us through the Site of which you had opted out unless you opt back in to receiving such communications. Please note that even if we stop sending promotional e-mails to you following a request to unsubscribe, we may continue to send you operational emails, which contain information about your order. If you purchase products on your site, you will be receiving operational e-mails when we have important communication to share.
WHAT INFORMATION MIGHT LUV. SHARE WITH OTHERS?
Except as otherwise stated in this Policy, we do not sell, trade or rent your Personally Identifiable Information collected on our Site to others. You expressly consent to the sharing of your Personally Identifiable Information with third-parties as described herein.
HOW DOES LUV. PROTECT YOUR PERSONALLY IDENTIFIABLE INFORMATION?
We employ electronic, physical and administrative measures to protect the security of the information you submit to us. Established third-party banking institutions, process agents, distribution institutions and our vendors, handle credit card transactions and order fulfillment. They receive the information they need to verify and authorize your credit card transactions and to ship your order. When collecting credit card information for online purchases, we offer secured server transactions that encrypt your information in transit to thwart someone from intercepting it and misusing it. When you access your account information, the information is kept on a secure server.
LINKS TO EXTERNAL SITES ARE NOT COVERED BY THIS POLICY
CHILDREN AND PRIVACY
Luv. does not direct or market any of our content specifically to children. Users of our Site are required to be at least 18 years old, and any user under 18 is not an authorized user. If we learn that we have inadvertently gathered Personally Identifiable Information from children under 13, we shall erase such information from our records and terminate the applicable account(s) promptly.